Chatbot

Are chatbots sexist? Josie Young asks the question of how our conversations with bots might reinforce stereotypes on a micro-scale

Josie Young has been nominated for 'Young Leader of the Year' at the Women in IT Awards Series taking place on the 29th January 2020 in London. Here…


Librarianship and User Research – Same Same but a Bit Different?

I have recently joined Methods as a user researcher but prior to this, I was working as a librarian. But wait, what?!…


From the classroom to the boardroom: ideas for replumbing rather than patching the leaky pipeline

It’s no secret that women are dismally underrepresented in the tech industry, accounting for only 19% of the digital technology workforce. And…


How can Participatory Design make a difference in transforming the public sector?

Recently, participatory design was used to great success on a project. Our clients asked us if we could talk more about it, share its function with…


Methods Supports Every Mind Matters

This week saw the launch of the Every Mind Matters campaign, in which participants can answer 5 quick questions to get a ‘personalised plan of simple…


Data - a user’s best friend

As a user researcher working closely with the public sector, I’m passionate about what digital projects could do to transform all aspects of life,…


Discovering the elusive concept of culture in design through how people around the world wash their socks

Recently I attended a meetup about "Researching Culture: a masterclass with Ipsos MORI." Tickets to this popular event sell out quicker than…


But what about everybody else?! User research sample sizes and use.

I’d just presented a draft of research outputs to a group of stakeholders. “But what about everybody else?!” I’d explained we’d booked in between 3…


Build lasting change with your users, to ensure you both cross the finish line at the same time

Transformation. Change. Innovation. - The world is an exciting place at the moment. Overlooking any anxieties around complex political situations at…


How to get better at communicating user research findings

Communicating intangible and non-actionable user research findings User research is becoming a fundamental element of successful digital…