A full service transformation partner for central government
Methods has extensive experience of working within central government
Since our establishment over 30 years ago, we have worked with every UK central government department. We are motivated by a desire to modernise government by enabling it to become citizen-centred, informed by data, collaborative, well-architected, and Cloud-enabled.
To achieve this aim, we offer a full service transformation capability set that includes disaggregation of technology and commercial environments, service design and transition, delivery and engineering, data and analytics, and service management. As a List X company, our projects often involve security-restricted domains, as well as complex solutions, and ambitious schedules.
“We need a new approach in government to drive and deliver genuine reform in the way it is structured and operates”.
Mark Thompson, Digitizing Government
IT Services are the foundation on which organisations run
Methods establishes the service management structures and implementation of enterprise tools and automation which has helped organisations change the way they work to drive discipline, efficiency and productivity. During the recent pandemic we have responded to requests to support accelerating innovation and transformation, adaptive new ways of working, extended service hours and the reprioritisation of projects and programmes.
Methods has demonstrable understanding and experience of GDPR, NCSC Cloud Security Principles, GSCP and Protective Marking, GPG etc.
We are passionate about public services
Many of our people are from public sector backgrounds, sometimes returning to public sector roles following a career at Methods.
We bring a deep understanding of user needs, based on our extensive experience designing and building services for central government clients spanning Whitehall departments, blue-light, criminal justice, and arms-length bodies.
Some of our previous work
HMCTS – ServiceNow Enterprise Automation Platform
Methods enabled HMCTS to realise the investment in ServiceNow delivering long-term results including moving 75%+ of the resolution volume to the IT Service Desk, delivering significant operational efficiency and reducing live ticket queues by 80%. Seamlessly implementing a full platform upgrade, Methods has delivered rich analytical reporting to support enhanced decision making across the core ITIL processes.
Home Office – Live Services Transformation
Effecting change without disruption to national critical infrastructure, ranging from passport creation to border control, Methods managed the programme streams including Service Model Design, Support Model and Tooling, Organisational Transformation, Service Migration and Business Change. Methods successfully carried out a repeatable six-stage transition process, delivering a smooth transition with minimal impact to operations.
A major regulator
Responsible for the migration, provisioning and orchestration of thousands of AWS assets for a UK regulatory client. Delivering a DevSecOps S-SDLC and scaled-agile delivery framework for the Cloud Migration Programme comprising several hundred terabytes of sensitive data, delivering up to 5 SC teams, across 30+ projects, and mixing architecture, delivery, and assurance responsibilities.