Beyond post-it notes - bringing systems thinking to service design

Design thinking is an appealing approach for problem solving, but it often underestimates the complexity of many of our systems – systems of…


Service Design in Government 2019

Ruminations and takeawaysThis year we had the pleasure to attend the Service Design in Government conference in Edinburgh. It was three full-on days…


How to teach service design using wands, wizards, owls, and Hogwarts – Part 2

This is the final instalment in a two-part series about the service design technique: blueprinting, and how the Methods team applied it to the world…


How to teach service design using wands, wizards, owls, and Hogwarts - Part 1

What on earth does Harry Potter have to do with service design? Well, as it turns out, quite a lot… At Methods, we run monthly workshops on a Friday…