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Thought leadership, service delivery and business value using ServiceNow

Her Majesty’s Courts and Tribunals Service (HMCTS) is an executive agency of the Ministry of Justice. The HMCTS Digital Change Directorate (DCD) acts as a key enabler of HMCTS’ future as a digital organisation, supporting a major transformation programme involving over 50 projects to improve our court and tribunal services by adopting new technology and modern ways of working.

Digital Operations function within DCD sought a partner who could bring thought leadership alongside service delivery, who was able to evolve, enhance and improve the service, and gain greater business value from the ServiceNow Platform.