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The UK National Shielding Service – supporting vulnerable people

As part of the UK government’s response to the pandemic, five government departments came together to set up a National Shielding Service to deliver care and food supplies to approximately 2.2m people in England who were classified as clinically extremely vulnerable people.

The project began with Methods supporting the development, delivery, and maintenance of the service for shielding vulnerable people. Anticipating the second wave, a robust and flexible solution was delivered based on scalable architecture and developed iteratively incorporating feedback from user testing.

The project was delivered in partnership with central government, local authorities, food wholesalers and supermarkets.