Supporting the movement of operational IT Services into new support arrangements
Methods helps clients to move or deploy IT Services through our Service Transition & Service Introduction (STSI). Service transition focuses on the movement of operational IT Services into new support arrangements, whilst service introduction ensures new services are deployed effectively into live operation.
Our client was moving from monolithic support arrangements to a more disaggregated supplier model, utilising a service integrator. This presents an opportunity to move from a reliance on a vendor-selected toolset, to best in class cloud-based toolsets. The challenge is to migrate legacy services and introduce new services, safely, quickly and effectively whilst maintaining excellent service levels.