Strategic transformation – a journey towards harmonised and efficient operations
Defra Group wanted to harmonise ways of working, aiming to standardise IT processes and leverage ServiceNow to improve efficiency and replace outdated systems
Intranet optimisations emerged from migrating away from outdated ‘burning platforms’ where the Arms Length Bodies (ALBs) and Defra intranets were located. Additionally, Content Cloud resided on an aging version of SharePoint, nearing the end of its contract.