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Salesforce® CRM implementation

Innovate UK is the UK’s innovation agency. The organisation is business-focused and drives disruptive innovation. It funds and connects pioneering businesses so they can create the products, processes and industries of the future. Innovate UK boosts productivity, increases exports and helps the UK economy grow.

Innovate were looking to remove its old data silos and bring all the customer data onto one platform that would enable them to improve communication with customers, as well as, service delivery. Salesforce® was selected as the chosen platform and the project started with a discovery phase to research the exact user needs to inform the implementation and delivery phase. In addition, Methods delivered training to Innovate UK’s staff to make sure employees were comfortable using the new Salesforce® solution.