• Case Study
  • Digital Transformation
  • ServiceNow

Managing the transition from legacy to new IT services, with ServiceNow

By Methods16 December 20201 min read

The way the Home Office delivered technology services was changing. They wanted to improve the quality and cost effectiveness of their IT services whilst retaining full control of their systems and operations.

Key to the careful management of exiting long-term outsourced arrangements, and incrementally delivering new and transformed capabilities across Home Office Digital, Data and Technology, was for the Home Office to take over as service and system integrator. This would require building and retaining the right skills and knowledge in-house, broadening existing accountabilities and building new capabilities.

Methods was engaged to deliver the programme, providing a fully managed team, structure, governance, and control. This ensured that the transition was conducted in a controlled manner, ensuring a smooth transition delivered with minimal impact to operations.

Read the full customer story here.