• Case Study
  • Central Government
  • Service Management
  • ServiceNow

Live queues reduced by 80% – the latest instalment of the evolution of service management at HMCTS DTS

By Methods6 April 20211 min read

Following the award of an initial contract in 2018, and a later renewal for a second phase of work into 2021, Methods have been working with HM Courts and Tribunal Services (HMCTS) to bring thought leadership alongside service delivery, that would enable the evolution and enhancement of the service, and allow greater business value form the ServiceNow platform.

Well into our second phase of this project, operational improvements and long term key goals are being met at pace. Our latest results demonstrate live queues have been reduced by 80%, a reduction of test execution effort by at least 85% through the utilisiation of automation, as well as the introduction of a 24/7 event management capability!

You can read the latest instalment of the evolution of service management at HMCTS Digital & Technology Services (DTS), including key performance results, here.

 

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