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Justice

Maintaining public trust

Decorative photographs of Methods employees in our London office

The UK Justice sector faces significant challenges as it grapples with rising demand, resource constraints, and public scrutiny. 

Court backlogs, exacerbated by the pandemic, delay justice for victims and defendants, while ageing infrastructure and limited digital capabilities hinder efficiency. 

Methods has many years' experience of working with Justice sector departments and agencies. From courts to prisons, policing and probation services, Methods has leveraged technology and provided strategic insights to help deliver more efficient, transparent, and accessible Justice services, ensuring fairness and public confidence in the legal system.

Justice highlights

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A four-year journey of innovation and excellence

Partnering with HMCTS Digital & Technology Services to revolutionise their IT Service Desk, driving significant operational improvements. From reducing incident backlogs and achieving exceptional call performance to supporting critical COVID-19 response efforts, we helped scale services from 18 to 220 across seven portfolios, ultimately modernising digital operations for courts and tribunals across England and Wales.

Decorative photographs of Methods employees in our London office
Decorative photographs of Methods employees in our London office

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ServiceNow enterprise automation

We transformed Service Management through a comprehensive ServiceNow platform implementation, dramatically transforming operational efficiency. By shifting over 75% of resolution volume to the IT Service Desk and reducing live ticket queues by 80%, we delivered enhanced analytical reporting that empowered strategic decision-making and fundamentally improved service performance.

Our approach

As an organisation with a long-standing commitment to progressive sharing of capabilities wherever possible across public services, Methods brings a sharp focus on the importance of driving interoperability across criminal justice and policing in the UK.

Methods has supported organisations across the sector to deliver major modernisation programmes to refresh, update, streamline, and simplify all aspects of IT technical architecture, systems, strategy, and operating models.

Decorative photographs of Methods employees in our London office Decorative photographs of Methods employees in our London office Decorative photographs of Methods employees in our London office Decorative photographs of Methods employees in our London office Decorative photographs of Methods employees in our London office

Ministry of Justice

Enhancing operational efficiency

Methods conducted a discovery to assess and improve HMPPS Print Service operations, ensuring smooth print and scan facilities and preparing for a successful service handover to the operations team.

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Ministry Of Justice

Navigating complex IT updates – seamless VPN upgrade

The MoJ executed a critical VPN upgrade affecting 40,000 staff, requiring meticulous planning to ensure information security and minimise disruption across physical and virtual devices.

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HMCTS

Transforming Service Management

HMCTS launched the FUSE Programme to mature operational support, using Agile methodology to efficiently transform Service Management, meeting end-user needs while optimising resources and reducing costs.

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Ministry of Justice

Delivering the Prison Technology Transformation Programme

MoJ's modernisation initiative transformed IT infrastructure, upgrading hardware and network systems, transitioning to Microsoft Office 365, and training over 60K staff to enhance efficiency and security across the prison service.

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HMCTS

Introduction and maturity of the Service Desk

HMCTS sought a partner to drive Digital Transformation, improve operational efficiency, and implement a robust Service Desk solution while maintaining high-performance BAU services. Over 4 years, we expanded their IT Service Desk from 18 to 220 services across 7 portfolios.

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