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Improving operational efficiency with a Salesforce® cloud-based CRM implementation

Ofcom is the UK Communications regulator. It regulates the TV and radio sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

Ofcom required a single interface for consumers, citizens and stakeholders no matter what they wanted to do, as well as, various departments within Ofcom requiring access to an increasingly wide range of data to process a complaint case or an application for a licence. Ofcom settled on Salesforce® Service Cloud as the main platform to re-organise its business. They engaged with Methods as their deployment partner, that understood their needs and had successful experience in implementing Salesforce® systems and solutions.