Like many other Local Authorities, Adur & Worthing (A&W) Councils, were struggling with disjointed user journeys due to department silos, vertically focused business processes and inflexible, outdated systems. This has left them with a complex, fragmented and expensive architecture that cannot respond to evolving user and business needs. We’ve been working together to design and deliver a platform-based approach to building new end-to-end digital services in the context of their complex legacy environment.