Ben Smith

Explaining User Research to those outside the ‘Agile bubble’

‘What is it you do again?’ or ‘I know my user better than you!’ Explaining & communicating User Research to the uninformed or dismissive  …


You don’t need a CRM. You need a Platform.

Delivery Director David Biden shares his thinking around CRM systems and proposes an alternative view based on his assessment of current developments…


User Research 101

Hello. We’re Ben and Jennifer (or ‘Bennifer’ as we are known here at Methods). We’re part of an expanding team with experience across the public and…


Why dealing with your council doesn't have to be 'computer says no'

A few months ago I grappled with one of life’s more complicated challenges. No, not the London Marathon (amazing, but mad), and no, not completing a…